Using AI voice agents for order tracking and delivery updates | Qual AI

Using AI voice agents for order tracking and delivery updates is one of the best decisions and amazing features of the AI receptionist for Ecommerce.

Before the advent of AI receptionists, it was nearly impossible to cope up with the burden of managing all the prospects, and coming up with a way out that helps with management, and tracking of the inventories in the warehouse for further deliveries.

The manual tracking of the parcels, and order tracking was a daunting task and time consuming as well. But with the optimal usage of an AI receptionist in the Ecommerce store, the management, and order tracking automation is done smoothly.

In this blog, we are going to learn about the benefits of using AI voice agents for order tracking and delivery updates.

Are you excited to explore it with us? Let’s get started then.

How automating order tracking works

An AI receptionist helps in automating WISMO inquiries (Where Is My Order) as it retrieves the current state of the parcels and lets the customers know about it. An AI powered customer service agent helps in automating the requests and instead of waiting for a human to respond to the queries, it enables AI to connect with ecommerce systems like Shopify and more where the data is accessed directly through the database.

Perhaps, it’s the best way for real‑time order tracking AI bots connected to the order system through data connectors. It can understand the natural phrasing like, when will my package arrive or has my order been shipped? The bot responds to the queries in seconds. It never lets the customers know that it’s the bot, not a real-life person.

This kind of AI automation bot in Ecommerce helps with personalised support eliminating the deals and setting up new standards in the post-purchase process.

How AI Agent for Order Tracking are Working for Ecommerce

Order tracking in Ecommerce is one of the most recurring activities that happens almost every other day.

When a customer asks the representative or the chatbot, “Where is my order?” and the answer is already there inside your ecommerce platform then, it will save up time and cost both. A well developed AI agent can:

• Identification of the intent
• Accessing the ecommerce or fulfillment system securely
• Pulling the real time tracking updates
• Understanding the natural phrasing like, “is it shipped or will it take more time?”
  

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  The AI voice agent for ecommerce helps with quick response to the queries, making it easy for the customers to interact, and eventually give five stars to the entire journey and experience.

What does a strong order tracking automation require for seamless user experience?

You know, order tracking and automation of the process work best when an AI agent can understand the customer’s request, and pull the accurate information from the commerce system anytime for instant response across all the channels.

To achieve such automation, the core capabilities include:

1. Real time system connectivity:

Qaul AI helps customers with real time tracking of the orders and this is possible due to the amazing connectivity of the system with the customer’s database of questions.

The accuracy of the updates depend on the AI agent’s ability to access the order information, shipping details and payment data that is directly pushed to the platform like Shopify, or any other internal fulfillment tools. It includes retrieving of the tracking numbers, shipment status, and delivery estimates with instant order history retrieval.

1. Ability to take instant action:

Whenever a customer asks, where is my order? The question should give the bot an indication of retrieving the current state of the parcel to let the customers know about the current state. It allows AI agents to perform simple and policy driven actions instead of waiting for a human to come and permit.

1. Multi channel coverage:

You can never expect the customer to land from just one platform, instead they can land from different places like, chats, SMS, socials and even the phone.

Therefore, it’s necessary to have a chat-based and voice-based AI receptionist onboarded and integrated within the system for better results.

The Outcomes:

1. Accurate updates about the parcels, reducing the waiting time and improving the transparency.
2. Lower the post-purchase satisfaction through faster, and more reliable communication.
3. Reducing the operational cost that is a repetitive look up shift towards automated resolution.
4. Consistent answering across different channels which includes, chat, emails, SMS and voice.

Wrapping Up

And we are done for the day. We hope you enjoyed reading about the amazing features and benefits that are associated with the seamless integration of an AI receptionist within the workflow. However, it was just a minimal discussion, you may add in more details to the bot by training it with real time data collected from the customers.